* CONSUMER ALERT *

If you are shopping for Hot Tubs, then we want you to have all the information you need in order to make the best decision on which Hot Tub or Spa is the best one for you.

BUYER BEWARE - Shopping for low price Hot Tubs from less than reputable dealers is not always a good deal... Here's Why:

• Company, Staff & Showroom Info
  • Many Hot Tub sellers are not factory authorised dealers
  • They employ “commissioned sales staff” who work to earn your money but don't have your interests at heart
  • These “commissioned sales staff” will work for "your money" then disappear
• Showroom Location
  • Avoid companies who do not have a show room
  • Avoid companies who's show room is only on-line
  • Avoid home visit commissioned sales staff selling only from brochures
• Sales Experience
  • “Commissioned sales staff” say anything to make a sale and take your money
  • They know they won’t see you again after the sale is done
  • They jump from dealer to dealer to make quick money
• Delivery & Set Up of your Hot Tub or Spa
  • Internet sellers are not likely to offer delivery and set up assistance
  • Good luck contacting them if you have a problem
• Quality of Product
  • Most models are made of a poor construction that won’t hold up over time
  • Their units need many extras and add on’s to make it stay clean and safe for you
  • Most cheap Hot Tubs that state they are American, are simply "badged" there after being manufactured in China - Ask to see proof as to where your Hot Tub is manufactured

See how hundreds of consumers were taken in by commissioned sales staff working for an Internet only Hot Tub retailer:

Rogue Hot Tub Traders Face Court Date

An estimated 550 claimants, including 130 members of the consumer action group, Friends With Claims Nationwide, are being kept informed, as the police investigation against Internet spa sellers, the Trade Price Hot Tub Group continues. It could be some time before the case reaches a conclusion as members of the Staffordshire fraud squad systematically work through 550 statements involving claims against the on-line traders.

In a pre-planned operation in November 2010, five people were arrested at residential addresses in Stafford, Sutton Coldfield, Bassetts Pole and Tamworth on suspicion of conspiracy to defraud. Simon and Katie Foster, Stuart Cox, Jonathan Husselbee and a fifth person, are all connected with the Trade Price Group that sold Chinese manufactured spas via prominent web sites. The five have been bailed pending further investigation. No formal charges have yet been made.

How to avoid this:

• Complete Hot Tub Sales in a reputable Hot Tub Dealer, backed up by the UK's largest and longest established Hot Tub distributor, with over 30 years experience and 18,000 happy customers
  • Directors, Managers and Sales staff are all long time Hot Tub or Swim Spa Experts and local residents
  • Award winning Master Spas has been manufacturing Hot Tubs and swim spas for over 35 years
• Convenient Showroom Locations
  • Large indoor showrooms with wet test facilities are available in order for you to view our range of Hot Tubs, Spas, Swim Spas and Exercise Pools. You will be able to see a great selection of models in order to choose the right hot tub or swim spa to fit your needs. We provide you with the best possible environment from which to make your purchasing decision which should give you added piece of mind
  • Our swim spa range is manufactured with the input of 14 time gold medal winner, Michael Phelps
• Honest and Upfront Sales Experience
  • No pressure or pushy sales tactics
  • All staff highly trained and professional
  • We consult with you in order to find the right spa for you
• Delivery & Set Up of your Hot Tub or Swim Spa
  • We work with you from start to finish insuring high customer satisfaction
  • We can do site surveys before EVERY delivery to insure a smooth installation
  • Easy access to us if you have questions

Call us ANYTIME for sales and service advise