One year spa shell, warrants against water loss due to defects in the spa shell from the original date of purchase.
One year spa surface, warrants against the surface of the hot tub to be free from defects in materials and workmanship for one year from the original date of purchase.
One year electrical equipment components,(specifically the pumps, heater, and control system) warrants against malfunctions due to defects in workmanship or materials for one year from the original date of purchase.
All other factory installed components, including the spa ozone, speakers and jets, are warranted against malfunction due to defects in workmanship or materials for one year from the date of purchase.In the unlikely event that a part breaksdown then simply phone us 0800 999 8707 and we will arrange for the relevant part to be sent out to you.
Other components Filter cartridges, spa pillows, covers, stairs are not included in this warranty.
This warranty does not cover damage due to misuse, abuse, incorrect assembly, improper and irregular maintenance or accident or collision.
Examples include, but are not limited to; Damage of surface due to leaving the spa uncovered or due to covering the spa with something other than a Value Spas authorised cover.
Damage to the surface due to contact with unapproved cleaners or solvents. Damaged caused by operation of water temperature outside of the approved 26C -40c levels. Damage caused by unapproved sanitizers such as calcium hypochlorite, sodium hypochlorite,“tri-chlor”type chlorine or sanitizing chemical that remain undisclosed on the spa surface. Damage due to dirty, clogged or calcified filter cartridge. Damage caused by failure to provide an even, sufficient support of spa. Damage caused by lowwater level.
PLEASE NOTE THAT LOW WATER LEVEL OR BLOCKED FILTERS ARE THE TWO MAIN CAUSES OF ISSUES WITH HOT TUBS. EITHER OF THESE CAN CAUSE THE SYSTEM TO RUN DRY AND RISK BURNING OUT THE PUMP OR HEATER